kv33 Privacy Policy

kv33 ("we", "us", "our") is the operator of the online casino and sports betting platform available at kv33.ws, serving players in Bangladesh. We are committed to protecting the privacy and security of your personal information. This Privacy Policy describes the categories of personal data we collect, the purposes for which we process it, who we may share it with, and how you can exercise your data rights.

This Privacy Policy should be read alongside our Terms & Conditions and Responsible Gaming Policy. This policy applies to all personal data collected through your use of the kv33 website, mobile site, customer support channels, and any other service operated by kv33. We do not knowingly collect data from persons under the age of 21.

kv33 collects personal data through three main channels: information you provide directly when registering and using the platform, information generated automatically through your use of the platform, and information received from third-party payment processors and identity verification services. The categories of data we collect are set out below.

Registration and Account Data

• Full name and date of birth (required for age verification — players must be 21 or older).
• Mobile phone number used as primary login identifier and for account security communications including OTP verification.
• Government-issued photo identification (National Identity Card or passport) submitted during KYC verification prior to first withdrawal.
• Selfie photograph for biometric matching against submitted identity document, as part of the KYC process.

Financial and Transaction Data

• Records of all deposits made via bKash, Nagad, Rocket, or Upay — including transaction reference numbers, amounts, timestamps, and the originating wallet number. kv33 does not store full mobile wallet credentials.
• Records of all withdrawal requests, amounts, processing status, and destination wallet numbers to facilitate payment and comply with anti-money laundering monitoring requirements.
• Bonus and promotion claim history, wagering records, and game session logs used for account management, responsible gaming monitoring, and dispute resolution.

Technical and Usage Data

• Device information including device type, operating system version, browser type and version, and screen resolution — used to optimise the platform experience for your device.
• IP address and approximate geolocation data used for fraud detection, compliance with geographic access restrictions, and responsible gaming monitoring.
• Session activity logs including pages visited, games played, bet amounts placed, and time spent on the platform — used for account management, responsible gaming analytics, and platform improvement.

kv33 processes your personal data only for legitimate purposes directly related to delivering, maintaining, and improving the platform and its services. The specific purposes for which your data is processed are as follows:

• Account creation and management: registering your account, verifying your identity, managing your profile and settings, and processing KYC documentation required before your first withdrawal.
• Payment processing: facilitating deposits and withdrawals via bKash, Nagad, Rocket, and Upay; verifying transaction authenticity; and managing refunds or disputed transactions.
• Responsible gaming: monitoring account activity for patterns consistent with problem gambling; delivering deposit limit, session reminder, and self-exclusion tools; and notifying you when responsible gaming thresholds are reached.
• Fraud prevention and AML compliance: detecting and investigating suspected fraud, money laundering, identity theft, or other illegal activity; fulfilling obligations to report suspicious transactions to relevant authorities; and maintaining records required by applicable financial regulations.
• Customer support: responding to account enquiries, deposit and withdrawal issues, technical support requests, and complaints submitted via email to [email protected].
• Platform improvement and analytics: analysing aggregated, anonymised usage data to understand how players use kv33, identify technical issues, and improve game offerings, site performance, and user experience. This analysis does not identify individual players.

kv33 processes your personal data only where a valid legal basis exists. The legal bases on which we rely are as follows:

• Contractual necessity: processing required to enter into and perform the user agreement with you, including account registration, game delivery, payment processing, and customer support.
• Legal obligation: processing required to comply with applicable laws and regulations, including KYC identity verification, AML transaction monitoring, record retention requirements, and mandatory reporting to financial authorities.
• Legitimate interests: processing for fraud detection and prevention, platform security, responsible gaming monitoring, and anonymised analytics — where our legitimate interests in operating a safe and fair platform are not overridden by your data protection rights.
• Consent: where you have provided explicit consent for a specific processing activity, such as receiving promotional communications by SMS. You may withdraw consent at any time by updating your marketing preferences in your account settings or by contacting support.

kv33 does not sell, rent, or trade your personal data to third parties for marketing purposes. We may share your data only in the following limited circumstances:

• Payment processors: transaction data is shared with mobile wallet providers (bKash, Nagad, Rocket, Upay) solely for the purpose of processing deposits and withdrawals. These providers are bound by their own data protection obligations and are not permitted to use your data for any other purpose.
• Identity verification providers: KYC document data is processed by a third-party identity verification service to confirm that the information you have submitted matches official records. This service operates under strict confidentiality obligations and does not retain your data beyond the verification period.
• Game providers: anonymised session and game-play data may be shared with game content providers (such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi) in aggregated form for the purpose of game performance analytics and RNG certification audits. No personally identifiable information is shared with game providers.
• Law enforcement and regulatory authorities: kv33 will disclose personal data to government bodies, law enforcement agencies, or financial regulators where required by applicable law, or where kv33 determines in good faith that disclosure is necessary to investigate or prevent suspected fraud, money laundering, or other illegal activity.

In all cases where kv33 shares data with third-party service providers, those providers are required to process your data only for the specific purpose for which it was shared, and to apply appropriate technical and organisational security measures. kv33 does not permit service providers to use your data for their own commercial purposes.

kv33 uses cookies and similar tracking technologies to operate the platform, enhance your experience, and support security and fraud prevention functions. The types of cookies used by kv33 are as follows:

• Essential cookies: strictly necessary for platform operation, including session authentication, security token validation, and maintaining your login state. These cookies cannot be disabled without preventing access to core platform functions.
• Functional cookies: used to remember your preferences such as language settings, notification preferences, and responsible gaming tool configurations so you do not need to re-enter them on each visit.
• Analytics cookies: collect anonymised, aggregated data about how users navigate the platform — pages viewed, time spent, click paths, and error events. This data is used solely to improve platform performance and is not linked to your personal account.

You can manage cookie preferences through your device browser settings. Please note that disabling essential cookies will prevent you from accessing your kv33 account and using the platform. kv33 does not use third-party advertising cookies or cross-site tracking cookies.

kv33 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention periods apply: account registration and KYC data is retained for the duration of your account and for a minimum of 5 years following account closure, in compliance with applicable financial record-keeping requirements. Transaction records (deposits, withdrawals, bet history) are retained for a minimum of 5 years following the date of the transaction. Customer support correspondence is retained for 3 years from the date of the last interaction. Technical and usage logs are retained for a maximum of 13 months on a rolling basis.

When personal data is no longer required for any lawful purpose, kv33 will securely delete or anonymise it. Where anonymisation is used, the anonymised data may be retained indefinitely for statistical and analytical purposes without further restriction, as it can no longer be linked to any identifiable individual.

kv33 applies appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. Our security measures include:

• SSL/TLS encryption for all data transmitted between your device and the kv33 platform, ensuring that your login credentials, session data, and payment information are protected in transit.
• Encrypted storage of sensitive personal data at rest, with access restricted to authorised personnel only. Database access is logged and audited on a regular basis.
• Two-factor authentication (OTP via SMS) for account login, providing an additional layer of protection against unauthorised access even if your password is compromised.

While kv33 takes all reasonable precautions to secure your data, no system connected to the internet can be guaranteed to be completely secure. In the event of a data breach that is likely to result in a high risk to your rights, kv33 will notify affected users as promptly as practicable and will take all reasonable steps to contain and remediate the breach.

As a user of the kv33 platform, you hold the following rights in respect of your personal data. To exercise any of these rights, please contact us at [email protected]. We will respond to all verified rights requests within 30 days of receipt.

• Right of access: you may request a copy of the personal data kv33 holds about you, including the categories of data held, the purposes of processing, and details of any third parties with whom your data has been shared.
• Right to rectification: if any personal data we hold about you is inaccurate or incomplete, you may request that it be corrected or updated. For account details you can update directly, please use your account settings in preference to contacting support.
• Right to erasure: you may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent (and no other legal basis applies), or where the data has been unlawfully processed. This right is subject to applicable legal retention obligations — kv33 may be required to retain certain data (e.g. transaction records) for regulatory compliance purposes.
• Right to restriction: you may request that kv33 restrict the processing of your personal data in certain circumstances, such as where you contest the accuracy of the data or where you have objected to processing pending verification of our legitimate interests.
• Right to withdraw consent: where processing is based on your consent (e.g. receiving SMS promotional communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal. To withdraw consent for marketing communications, update your preferences in account settings or contact support.

kv33 will not charge a fee for responding to a data rights request unless the request is manifestly unfounded or excessive, in which case a reasonable administrative fee may be applied. Where a request is refused, kv33 will provide a written explanation of the reason for refusal.

If kv33 becomes aware that personal data has been collected from a person under the age of 21 without parental or guardian consent, we will take immediate steps to delete that data and close the associated account. If you believe a person under 21 has registered on kv33, please contact us at [email protected] so that we can investigate and take appropriate action promptly.

The kv33 platform may, from time to time, contain references to game providers and payment partners. kv33 has no control over the privacy practices or content of any external organisation and is not responsible for the privacy policies of third-party payment providers such as bKash, Nagad, Rocket, or Upay, or for the data practices of game content providers. We encourage you to review the privacy policies of any third-party service you use in connection with your kv33 account. kv33 is not liable for any data handling carried out by third-party providers operating their own independent platforms.

kv33 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform functionality. When material changes are made to this policy, kv33 will notify registered users via SMS to their registered mobile number. The effective date of the revised policy will be displayed at the top of this page.

Your continued use of the kv33 platform after the effective date of any revised Privacy Policy constitutes your acceptance of the updated policy. If you do not agree with any change, you must stop using the platform and may request account closure in accordance with the Terms & Conditions.

If you have any questions about this Privacy Policy, wish to exercise your data rights, or wish to report a suspected privacy concern, please contact the kv33 privacy team at [email protected]. Please include your registered mobile number and a clear description of your request in all correspondence. Our team will acknowledge your request within 2 business days and provide a full response within 30 days.